Personal Information Protection fmc99
fmc99 is committed to protecting the privacy of every member who registers and uses our platform. This policy explains in detail how your personal information is collected, used, stored and protected in line with industry best practices and the international licensing standards we adhere to.
The Six Pillars of the fmc99 Privacy Policy
Every action involving member data is guided by these principles.
Purpose-Based Collection
We only collect information that is genuinely required to deliver our services and meet licensing requirements. No excess data is collected without a clear purpose.
Encryption Security
All data transmitted between your browser and our servers is protected via SSL/TLS protocols. Sensitive data is stored in encrypted form within our systems.
Member Ownership and Control
You have the right to access, amend and request deletion of your personal information at any time through official fmc99 support channels.
Limited Sharing
Your information is not sold to third parties for marketing purposes. Sharing only occurs in situations required by law or legitimate operational needs.
Time-Bound Retention
Data is retained only for as long as needed for its original processing purpose, or as required by applicable licensing and legal obligations.
Full Transparency
This policy is written in clear, easy-to-understand language. Any changes to the policy will be communicated to members through official fmc99 communication channels.
1. Who We Are and the Scope of This Policy
fmc99 is an online gambling platform operating under international licensing, offering slots, live casino, sports betting and esports services to Malaysian players. This Privacy Policy sets out fmc99's responsibilities as a data controller regarding personal information provided by members during account registration, platform use, financial transactions and communications with our support team.
This policy applies to all individuals who register as members, visit our website at fmc99.onl, or interact with any part of our platform including the mobile application where available. By using the fmc99 platform, you agree to the terms set out in this Privacy Policy.
2. Types of Personal Information Collected
fmc99 collects personal information from you in several ways. The types of information we collect include:
Identity Information
- Full name as per identity card (MyKad) or passport
- Identity card number (MyKad) or passport number
- Date of birth (for age verification, minimum 21 years)
- Current residential address
- Nationality
Contact Information
- Active email address
- Mobile phone number
Financial and Payment Information
- e-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay)
- Bank account information for transactions via DuitNow or FPX
- Deposit and withdrawal history in your fmc99 account
- Transaction records including date, time and amount
Usage and Technical Data
- IP address of your device at login
- Web browser type and device operating system
- Gaming and betting activity records
- Session data, cookies and platform preferences
3. Purposes for Using Personal Information
The personal information you provide to fmc99 is used for the following purposes:
- Account management: Creating, verifying and maintaining your member account, including the identity verification (KYC) process required by our international licensing.
- Transaction processing: Processing deposits, withdrawals and all financial transactions securely through supported payment methods.
- Customer service: Enabling our support team to assist you via live chat and email, 24 hours a day, 7 days a week in Malay and English.
- Platform security: Detecting and preventing fraud, money laundering, unauthorised access and any activity that violates fmc99's Terms and Conditions.
- Legal compliance: Meeting reporting obligations to regulatory authorities in line with the international licensing requirements we adhere to.
- Service-related communications: Sending you important notifications about your account, bonuses, policy changes and security updates.
- Responsible gambling: Monitoring gameplay patterns for member protection purposes and ensuring the platform is used responsibly.
4. Legal Basis for Data Processing
fmc99 processes your personal information on the following bases:
- Contract performance: Processing necessary to provide the services you requested when registering as a member.
- Legal obligation compliance: Processing required to comply with licensing requirements, anti-money laundering laws and related obligations.
- Legitimate interests: Processing necessary for legitimate business interests such as fraud detection, platform security and service improvement.
- Consent: For certain processing such as promotional communications, we rely on consent you have given, which may be withdrawn at any time.
5. Sharing of Personal Information
fmc99 does not sell, rent or disclose your personal information to third parties for their own marketing purposes. Your information is only shared in the following situations:
- Payment service providers: To process transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency platforms (USDT, BTC, ETH). These providers are bound by strict data protection agreements.
- Regulatory authorities: When required by our international licensing obligations or official requests from qualified government bodies.
- Technical service providers: Companies that help us run platform operations, including cloud services and analytics tools, all of which are subject to data confidentiality agreements.
- Legally required disclosures: When we are required to do so by court order or other valid legal requirements.
6. Data Security Measures
fmc99 implements a range of technical and administrative measures to protect your personal information from unauthorised access, theft, loss or destruction. These measures include data encryption during transmission using SSL/TLS technology, strict access controls to our internal systems, continuous monitoring for suspicious activity, and regular security audits.
All fmc99 staff with access to member personal information are bound by strict confidentiality obligations and undergo regular data protection training. Access to sensitive data is limited to individuals who require it to perform their duties only.
While we make every effort to protect your data, no security system is entirely foolproof. We encourage members to also take personal precautions such as using strong passwords and not sharing login credentials with anyone.
7. Data Retention Period
fmc99 retains your personal information for as long as your account is active or as long as necessary to provide services to you. Following account closure, we will retain certain information for the period required by international licensing obligations, anti-money laundering laws and applicable financial record-keeping requirements.
Once the required retention period has ended, data that is no longer needed will be deleted or anonymised in a way that prevents re-identification.
Your Data Protection Rights
As a fmc99 member, you have the following rights regarding your personal information.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time through our official support channels.
Right of Rectification
If the information we hold is inaccurate or incomplete, you have the right to request that a correction be made promptly.
Right of Erasure
In certain circumstances, you have the right to request that your personal data be deleted, subject to record-keeping obligations set by law.
Right to Restriction
You may request that the processing of your data be restricted in certain situations, for example while a dispute about data accuracy is ongoing.
Right to Object
You have the right to object to the processing of your personal information carried out on the basis of legitimate interests, including for direct marketing purposes.
Right to Portability
Where applicable, you may request that your data be provided in a structured, machine-readable format for transfer.
8. Cross-Border Data Transfers
As fmc99 operates under international licensing, certain data processing may involve transferring personal information to servers or service providers operating outside Malaysia. In all such cases, we ensure that such transfers are protected by appropriate data protection mechanisms, including contractual agreements that require data recipients to comply with equivalent protection standards.
We will not transfer your data to jurisdictions that do not provide an adequate level of protection without first obtaining your consent or ensuring that appropriate safeguards are in place.
9. Child Protection and Age Restrictions
The fmc99 platform is restricted to individuals aged 21 and above only. We do not accept registrations or collect personal information from anyone under the age of 21. If we find that personal information of an individual below that age limit has been collected, we will take immediate steps to delete that information and close the relevant account.
The age verification process is part of our KYC (Know Your Customer) procedure, which all new members are required to complete. This is part of our commitment to responsible gambling. For more information, please refer to our Responsible Gambling page.
10. Changes to This Privacy Policy
fmc99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or technological developments. Any significant changes will be communicated to members via their registered email or through in-platform notifications before those changes take effect.
The date of the last update is always displayed at the top of this page. We encourage you to review this policy periodically to ensure you remain informed about how we handle your personal information. Continued use of the fmc99 platform after changes take effect constitutes your acceptance of the updated terms.
11. Contact Our Privacy Officer
If you have any questions, concerns, or complaints regarding how fmc99 handles your personal information, or to exercise any of the data protection rights stated in this policy, please contact us through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week in Malay and English through the fmc99 platform.
- Support Email: [email protected]
We aim to respond to all privacy-related enquiries promptly and responsibly. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.
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Your data is fully protected. Register your account and enjoy slots, live casino, and sports betting with full confidence that your privacy is our priority.
21+ This platform is for adults aged 21 and above only.